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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | L & T Group of Companies Ltd. |
| DBA: | L & T Group of Companies Ltd. |
| Address: | P.O. Box 501280 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-235-0561 |
| Other Number: | 670-235-0562 |
| Contact L & T Group of Companies Ltd. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | JP Centre, Beach Road, Garapan |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Service Supervisor |
| Announcement Number: | 21-04-89003 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 4/12/2021 |
| Closing Date: | 5/3/2021 |
| Salary Range: | $13.62 to $13.62 / Hourly |
| Job Title: | Customer Service Supervisor |
| Job Duties: | Supervise 1 Office Clerk. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Resolve customer complaints or answer customers' questions regarding policies and procedures. Coordinate activities with other supervisory personnel or with other work units or departments. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Education: High School Graduate/GED Work Experience: 24 months of previous work-related experience Special Requirements: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge and experience to execute the following tasks. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Resolve customer complaints or answer customers' questions regarding policies and procedures. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Coordinate activities with other supervisory personnel or with other work units or departments. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Monitor inventory levels and requisition or purchase supplies as needed. Proficient in Adobe Systems: Adobe Acrobat/ Adobe Reader and Microsoft Office: Outlook, Work, PowerPoint, Excel, and Teams. Previous work-related skill and knowledge is required for this occupation. |
| Full or Part Time: | Full Time |
| Hours per Week: | 35 |
| Hours per Day: | 7 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $20.43 - $20.43 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All CNMI and Federal Income Taxes, share in medical insurance and 401(k) retirement plan, if applicable. |
| Required tools, supplies and Equipment to be provided: | Employer-Provided Tools and Equipment: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned. |
| Anticipated starting date of employment: | 10/1/2021 |
| Anticipated closing date of employment: | 9/30/2022 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | Paid leave, Holiday pay, and 401(k) retirement plan subject to company policy. |
| Comments: | The job opportunity is a temporary, full-time position commencing on October 1, 2021 to September 30, 2022. THREE-FOURTHS GUARANTEE: Workers will be offered employment for a total number of work hours equal to at least three fourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. TRANSPORTATION AND SUBSISTENCE: If the worker completes 50 percent of the work contract period, the employer will provide, reimburse, or advance payment for the worker's transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker's reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker's voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Interested applicants may apply with L&T Group of Companies, Ltd. either via hand delivery, mail, email, facsimile. All employment applications and resume’ must be received no later than the closing date shown above. Applicants may be interviewed for the job opportunity during regular office hours. Contact Information: Glicerio Arago, L&T Group of Companies, Ltd. 2nd Floor, JP Centre Beach Road, Garapan PO Box 501280 Saipan MP 96950 Office Hours: Monday through Friday~8:00 am to 5 pm Email: hrd@ltsaipan.com Tel. No. (670) 235-0561 Ext. 131/115. Facsimile: (670) 235-3740 |