Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Micronesian Telecommunications Corp. dba. IT&E |
| DBA: | Micronesian Telecommunications Corp. dba. IT&E |
| Address: | P.O. Box 500306 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-6600 |
| Other Number: | 670-285-9137 |
| Contact Micronesian Telecommunications Corp. dba. IT&E via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Susupe/Chalan Lau Lau |
| Job Classification: | Computer and Mathematical Occupations |
| Job Title: | Systems Specialist |
| Announcement Number: | 20-10-87959 |
| Job Classification: | Computer and Mathematical Occupations |
| Opening Date: | 10/21/2020 |
| Closing Date: | 10/28/2020 |
| Salary Range: | $12.35 to $20.38 / Hourly |
| Job Title: | Systems Specialist |
| Job Duties: | Job Summary: The Systems Specialist is the first point of contact who customers and internal users go to when they are having internet and hardware issues. The Specialist is responsible for providing technical support to both customers and internal users through email, in-person, and over the phone. The Specialist supports PCs, networks, peripherals, and other IT&E services. The Specialist is also responsible for processing all tasks that belong to the NEAT group and transferring ensuing tasks to other groups, as needed. Essential Duties and Responsibilities 1. The Employee will: know and uphold the established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards. 2. Provide technical support to Internal, Enterprise and Consumer customers In Store, On Site, and over the phone. 3. Ask correct probing questions to determine nature of the problem and relevant issues 4. Utilize SOFT skills to break down technical jargon into simpler terms for customers and users to understand 5. Effectively communicate via phone, in-person, and email 6. Log all interaction with customers and users 7. Process all New Install, Feature Change, Relocation, and Disconnection work orders 8. Use various systems to provision services for customers and equipment such as: Calix, Metaswitch, GPON, etc. 9. Work with team to ensure monthly disconnection and reconnection are done in a timely manner 10. Monitor network stability and report critical issues to appropriate parties 11. Effectively utilize different tools to troubleshoot Internet issues 12. Follow up with customers to verify issues are resolved and service is restored 13. Utilize ticketing system to ensure all tickets are resolved in a timely manner. 14. Escalate issues to other teams, as needed 15. Assist other departments with tasks such as: Troubleshooting C-Block and protector to identify line condition and attainable speed, re-provisioning residential/business accounts, Grandstream configuration, fiber modem configuration (ONT), T-Metrics, POS, etc. 16. Install, configure, and troubleshoot a wide range of computer, telecom, and AV systems and equipment such as: PC hardware, printers, LAN, WAN, Office 365, Google Earth, Windows OS, Modems, Routers, Projectors, TVs, Roku, etc. 17. Maintain inventory of hardware and software equipment. 18. Maintain multiple database integrity and ensure accurate and complete information per customer, (NOIDU, SMARTRG, Adtran ACS, IDI, etc) 19. Generate reports to help track department metrics and business data 20. Create, maintain, and update SOPs 21. Perform other duties as assigned by Supervisor Knowledge, Skills, and Abilities • Strong written and verbal communication skills. • Experience in MS Windows 7 and above, Office Suites, and mobile devices • Strong technical aptitude and experience with AV systems, software implementations, managed and provisioned machines, and printer issues. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Problem-solving aptitude in order to recognize, diagnose, and implement solutions to user inquiries and equipment problems. • Think quickly and manage stress effectively in high-pressure situations. • Meet deadlines and manage competing priorities quickly and effectively. • Utilize sound judgment • Work independently and as a member of a team. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Education and Experience Minimum • High School Diploma and/or certificate of completion from a Technical Program • One year of proven relatable technical work experience • Two years of customer service experience Preferred • Associate degree in the Information Technology field from an accredited college or university • Two years of Help Desk or similar work experience • Three years of customer service experience • CompTIA A+ Certification • Network Pro Certification / Interested individuals must apply online at http://store.ite.net/careers/ no later than the posted closing date. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $18.525 - $30.57 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All federal and local taxes; all others depends if employee signs up for example 401(k), medical & dental, supplemental life, and all other benefits. |
| Required tools, supplies and Equipment to be provided: | All tools required to do the job will be provided. |
| Anticipated starting date of employment: | 11/2/2020 |
| Anticipated closing date of employment: | 11/1/2021 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | 401 (k) (matching up to 6%; $0.75 to a $1.00) Life Insurance (100% Basic Life) Gas Card ($0.57 off gallon at IP&E) Medical Insurance (65% of monthly premium) Dental Insurance (50% of monthly premium) Employee Telephone Discount. Workers compensation provided. Vacation & Sick Leave Benefits |
| Comments: | Interested individuals must apply online at http://store.ite.net/careers/ no later than the posted closing date. |