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Job Vacancy Announcement Detail
| Employer: | E-Communications LLC and E-Communications Saipan |
| DBA: | E-Communications LLC and E-Communications Saipan |
| Address: | P.O. Box 12069 Tamuning, Northern Mariana Islands 96931 United States |
| Phone: | 671-989-7788 |
| Other Number: | 671-487-6999 |
| Contact E-Communications LLC and E-Communications Saipan via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | LOT # 003, D01 BEACH ROAD, GARAPAN, SAIPAN, COMMONWEALTH OF THE NORTHERN MARIANA ISLANDS |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | CUSTOMER SERVICE REPRESENTATIVE |
| Announcement Number: | 20-08-86113 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 8/8/2020 |
| Closing Date: | 8/29/2020 |
| Salary Range: | $12.57 to $12.57 / Hourly |
| Job Title: | CUSTOMER SERVICE REPRESENTATIVE |
| Job Duties: | CONFER WITH CUSTOMERS BY TELEPHONE OR IN PERSON TO PROVIDE INFORMATION ABOUT PRODUCTS OR SERVICES, TAKE OR ENTER ORDERS, CANCEL ACCOUNTS, OR OBTAIN DETAILS OF COMPLAINTS; CHECK TO ENSURE THAT APPROPRIATE CHANGES WERE MADE TO RESOLVE CUSTOMERS' PROBLEMS; KEEP RECORDS OF CUSTOMER INTERACTIONS OR TRANSACTIONS, RECORDING DETAILS OF INQUIRIES, COMPLAINTS, OR COMMENTS, AS WELL AS ACTIONS TAKEN; RESOLVE CUSTOMERS' SERVICE OR BILLING COMPLAINTS; COMPLETE CONTRACT FORMS, PREPARE CHANGE OF ADDRESS RECORDS, OR ISSUE SERVICE DISCONTINUANCE ORDERS; REFER UNRESOLVED CUSTOMER GRIEVANCES TO HIGHER MANAGEMENT FOR FURTHER INVESTIGATION; SOLICIT SALES OF NEW OR ADDITIONAL SERVICES OR PRODUCTS; ORDER TESTS THAT COULD DETERMINE THE CAUSES OF PRODUCT MALFUNCTIONS. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | MUST BE AT LEAST HIGH SCHOOL GRADUATE; MUST HAVE AT LEAST 12 MONTHS OF RELEVANT WORK AS A CUSTOMER SERVICE REPRESENTATIVE; MUST HAVE A VALID DRIVER'S LICENSE; AND PREFERABLY PROFICIENT IN KOREAN/CHINESE AND ENGLISH LANGUAGE |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | BIWEEKLY |
| Overtime Available: | Yes |
| Overtime Rate: | $18.86 - $18.86 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | ONLY FEDERAL AND CNMI TAXES WILL BE DEDUCTED FROM THE WORKER'S PAYCHECK AS REQUIRED BY LAW. NO OTHER DEDUCTIONS WHICH ARE NOT REQUIRED BY LAW WILL BE MADE. |
| Required tools, supplies and Equipment to be provided: | EMPLOYER WILL PROVIDE TO THE WORKER, WITHOUT CHARGE OR DEPOSIT CHARGE, ALL TOOLS,SUPPLIES, AND EQUIPMENT REQUIRED TO PERFORM THE DUTIES ASSIGNED, IN ACCORDANCE WITH 20 CFR 655.423(K). |
| Anticipated starting date of employment: | 10/1/2020 |
| Anticipated closing date of employment: | 9/30/2023 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | NONE |
| Comments: | THIS JOB OPPORTUNITY IS FOR A TEMPORARY AND FULL-TIME POSITION. INTERESTED APPLICANTS MAY SUBMIT THEIR APPLICATIONS, RESUME, AND/OR OTHER CREDENTIALS AT THE OFFICE OF E-COMMUNICATIONS, LLC LOCATED ON LOT NO. 003 D01, BEACH ROAD, SAIPAN, COMMONWEALTH OF THE NORTHERN MARIANA ISLANDS. APPLICANTS MAY ALSO SEND THEIR APPLICATIONS VIA EMAIL AT: ECOMMSAIPAN@GMAIL.COM. APPLICANTS MAY ALSO CONTACT YI YOUNG PARK OF E-COMMUNICATIONS, LLC AT TELEPHONE NUMBER: 1 (670) 233-8877. APPLICATIONS MAY BE SUBMITTED AT THE OFFICE OF ECOMMUNICATIONS, LLC, FROM MONDAY TO FRIDAY, 8:00 A.M. TO 5:00 P.M |