Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | AC Pacific, LLC DBA Star Sands Plaza |
| DBA: | AC Pacific, LLC DBA Star Sands Plaza |
| Address: | P. O. Box 503842 CK Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-233-3535 |
| Other Number: | 670-233-4141 |
| Contact AC Pacific, LLC DBA Star Sands Plaza via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 3 |
| Number of Openings Currently Available | 3 |
| Specific Worksite location: | Saipan |
| Job Classification: | Sales and Related Occupations |
| Job Title: | Customer Service Representative |
| Announcement Number: | 20-06-84415 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 6/11/2020 |
| Closing Date: | 7/2/2020 |
| Salary Range: | $9.26 to $9.5 / Hourly |
| Job Title: | Customer Service Representative |
| Job Duties: | Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customer complaints, or comments, as well as actions taken. Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Refer unresolved customer grievances to designated departments for further resolution. Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for services to resolve customer concerns. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Applicant must have excellent communication and customer skills, is friendly and very approachable, with skills sets of persuasion, active listening, customer service oriented, and product knowledge. Must have excellent product knowledge related to the retail and gift industry. Language speaking skills of either Japanese, Korean, or Chinese is preferred for the specific occupation listed. Must have good command of basic mathematics of cash handling, basic computer skills, and experience with Retail Store Point of Sale (POS) Dynamics AX and Odoo ERP System Ver. 13 Software. Must be able to work flexible hours including weekends and holidays. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $13.89 - $14.25 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | FICA, CNMI TAX, Medicare |
| Required tools, supplies and Equipment to be provided: | Employer provided tools and equipment without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned, in accordance with 20 CFR 655.423 (k) |
| Anticipated starting date of employment: | 10/1/2020 |
| Anticipated closing date of employment: | 9/30/2023 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | Health Insurance (80/20 applicable premium cost share) and 401K (eligible full time employees) |
| Comments: | Job opportunity is a temporary, full-time position. This job opportunity provides three-fourths guarantee as required by 20 CFR 655.423(f). Prospective applicants may apply 24 hours Mon-Sun on this site and on the company's 24/7 website at https://www.starsandsplaza.com and jobs@starsandsplaza.com. Prospective applicants may also apply and submit employment applications in person with the company's HR Department Mon-Sat 8am-5pm located at 1796-2 Chalan Pale Arnold Road, Chalan Laulau Middle Road at new location at 2nd floor behind I Love Saipan Outlet Store Chalan Laulau, Saipan 96950 with business telephone contact number +16702334140. Contact our former US workers and solicit their return to the job. Post a copy of the CW-1 Application for Temporary Employment Certificationat the place(s) of employment (company bulletin board) in which the work will be performed. And conduct any other recruitment activities such as in sponsored Job Fairs by the CNMI DOL Employment Services Division. If applicable, transportation and subsistence will be provided to the worker while traveling from the worker's origin to place of employment as will the return transportation and subsistence at the conclusion of the job opportunity as required by 20 CFR 655.423(J)(1) |