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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Aga Enterprises Inc. |
| DBA: | Aga Enterprises Inc. |
| Address: | P.O. Box 503894 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-233-2374 |
| Other Number: | 670-233-2374 |
| Contact Aga Enterprises Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | SAIPAN |
| Job Classification: | Sales and Related Occupations |
| Job Title: | QUALITY ASSURANCE REPRESENTATIVE-CALL CENTER |
| Announcement Number: | 19-09-80577 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 9/24/2019 |
| Closing Date: | 10/15/2019 |
| Salary Range: | $9.26 to $9.26 / Hourly |
| Job Title: | QUALITY ASSURANCE REPRESENTATIVE-CALL CENTER |
| Job Duties: | The Quality Assurance Representative (QAR) will monitor customer calls answered by Operators and Customer Care Representatives (hereafter referred to as agent) and provide feedback to the agents after the calls so that they can improve their responses and ultimately provide the best service experience to our customers. The QAR will use tools such as call monitoring and audio recording software to evaluate the agents, performance metrics and assist upper management with discovering weaknesses and rewarding strengths in the Customer Care Department - Call Center. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Skills in Telephone Etiquette,Listening, providing excellent customer service and handling customer complaints. Knowledge of call center operation. Ability to speak and write in English. With minimum of 12 months experience. |
| Full or Part Time: | Full Time |
| Hours per Week: | 35 |
| Hours per Day: | 7 |
| Payment Frequency: | bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $13.89 - $13.89 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All mandated CNMI and Federal payroll taxes |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 10/1/2019 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | Workman's Compensation |
| Comments: | Applicants may submit resume to Aida Gagaring, President, Aga Enterprises Inc. at Dama De Noche Garapan Saipan from 8:00am to 5:00pm , Mondays to Fridays. PO box 503894, Saipan MP 96950 . Tel no., 2332374. Three-Fourths Guarantee: Workers will be offered employment for a total number of work hours equal to at least three fourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. |