Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Century Tours, Inc. |
| DBA: | Century Tours |
| Address: | P.O. Box 10000 PPP 1028 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3712 |
| Other Number: | 670-233-6084 |
| Contact Century Tours, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan and at all Century Tours Inc. offices |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Reservation Agent |
| Announcement Number: | 19-09-79979 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 9/9/2019 |
| Closing Date: | 9/24/2019 |
| Salary Range: | $7.25 to $9 / Hourly |
| Job Title: | Reservation Agent |
| Job Duties: | Confer with customers to determine their service requirements and travel preferences. Maintain computerized inventories of available passenger space and provide information on space reserved or available. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. Promote particular destinations, tour packages, and other travel services. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Verify customers' credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests' accounts, manually or using computers. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Record guest comments or complaints, referring customers to managers as necessary. Compute bills, collect payments, and make change for guests. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Date-stamp, sort, and rack incoming mail and messages. Arrange tours, taxis, or restaurant reservations for customers. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Provide clients with assistance in preparing required travel documents and forms. Prepare customer invoices and accept payment. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | High School Diploma or GED with 1 year work experience in travel/tour operation, service based work environment, room reservations and vendor relations. Skilled in the use of various operating system: Microsoft Office, Microsoft Internet Explorer, Microsoft Word, Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| Full or Part Time: | Part Time |
| Hours per Week: | 32 |
| Hours per Day: | 7 |
| Payment Frequency: | Biweekly |
| Overtime Available: | Yes |
| Overtime Rate: | $10.875 - $13.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | FICA and Withholding tax. Medical/dental insurance premium if employee enrolls. |
| Required tools, supplies and Equipment to be provided: | Company tour vans, desktop computers, uniforms, office stationery (pens/pencils, papers, forms, etc.), Xerox machines, company radio phones, Company ID badges. |
| Anticipated starting date of employment: | 9/30/2019 |
| Anticipated closing date of employment: | 9/29/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | Vacation and sick leaves. Medical Insurance benefit, 100% coverage or with premium sharing arrangements based on tenure. Life Insurance and Accidental Death & Dismemberment benefit. 401(k) retirement plan. Holiday pay. Duty meal. Workers compensation. |
| Comments: | Applications may be obtained from the Front Office of Century Tours, Inc., located at the ground floor of the Kanoa Resort on Beach Road in Susupe, Saipan. Offices are open Sunday-Saturday from 9 AM-6 PM. Drug testing is required prior to employment. |