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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | FM CORPORATION |
| DBA: | FM CORPORATION |
| Address: | PO BOX 504351 CK Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-234-4000 |
| Other Number: | |
| Contact FM CORPORATION via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 4 |
| Number of Openings Currently Available | 4 |
| Specific Worksite location: | Susupe |
| Job Classification: | Computer and Mathematical Occupations |
| Job Title: | Customer Service Representatives |
| Announcement Number: | 19-08-78698 |
| Job Classification: | Computer and Mathematical Occupations |
| Opening Date: | 8/18/2019 |
| Closing Date: | 9/8/2019 |
| Salary Range: | $8.8 to $8.8 / Hourly |
| Job Title: | Customer Service Representatives |
| Job Duties: | Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Bachelor's Degree Graduate Major in Computer Science. Work Experience: number of months required - at least 6 months. Special Requirements: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
| Full or Part Time: | Full Time |
| Hours per Week: | 35 |
| Hours per Day: | 7 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $13.2 - $13.2 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Taxes & Other CNMI Deductions |
| Required tools, supplies and Equipment to be provided: | Employer will be provided to the worker, without charge or deposit charge. All tools, supplies and equipment required to perform the duties assigned, in accordance with 20 CFR 665.423 (K) |
| Anticipated starting date of employment: | 10/1/2019 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | none |
| Comments: | nterested applicants may apply in person at FM Corporation at Nauru Loop, Susupe Marianas Business Plaza, Ground Floor from Monday to Friday between 9:00 AM to 4:00 PM, , telephone number (670) 234-4000. Resume may also be sent to aldrin@fmcorporation.net. All employment applications and resume must be received no later than the closing date shown above. |