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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Micronesia Renewable Energy Inc.- CNMI |
| DBA: | Micronesia Renewable Energy Inc.- CNMI |
| Address: | P.O. BOX 10001 PMB 80 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-233-4673 |
| Other Number: | 671-632-2613 |
| Contact Micronesia Renewable Energy Inc.- CNMI via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Middle Road, Gualo Rai, Saipan |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Service Representative/Receptionist |
| Announcement Number: | 19-08-77616 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 8/8/2019 |
| Closing Date: | 8/29/2019 |
| Salary Range: | $7.25 to $8.5 / Hourly |
| Job Title: | Customer Service Representative/Receptionist |
| Job Duties: | Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques. Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times. Completes, maintains, and processes pertinent paperwork and records with high attention to detail to ensure accurate data is entered in our CRM and other technology as needed. Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross-functional teams with minimal direction from management. Meets all identified team and client performance metrics, goals and deadlines in a fast-paced, ever-changing, high performing team-based environment. Provides backup support to other teams as needed. Takes the initiative to obtain and consistently upgrade product knowledge. Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed. Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature. Report any training needs or system error/discrepancies to supervisor. Complete other tasks as deemed appropriate by the supervisor. Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Excellent interpersonal, verbal, and written communication skills. Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion. Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed. Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy. Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors. Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance with MRE policies and regulatory requirements. Embraces change and is flexible to the needs of the business and the team. Proven ability to meet deadlines and key metrics, work independently, as a team player, and drives results in a fast-paced, team-based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals. Ability to accept and apply coaching and feedback from leadership. Proven track record of reliability and a strong work ethic is a must. 2-5 years of customer service experience. Desirable: finance background, customer care experience, familiarity with Microsoft Office programs |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Weekly |
| Overtime Available: | No |
| Overtime Rate: | $10.875 - $12.75 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All deductions required by law including withholding taxes (Chapter 2 & Chapter 7) and FICA (Social Security & Medicare) |
| Required tools, supplies and Equipment to be provided: | Any and all tools, supplies, and equipment required to perform the duties assigned will be provided by the employer to the worker without charge or deposit charge, in accordance with 20 CFR 655.423(k) |
| Anticipated starting date of employment: | 8/19/2019 |
| Anticipated closing date of employment: | 8/18/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | Worker's Compensation Insurance, Health insurance for employee after 90 days |
| Comments: | This job opportunity is a temporary, full-time position. Overtime work hours may be available, but not guaranteed. In case the worker performs overtime, the wage will be paid in overtime rate indicated above. On-the-job training may be provided to the worker if necessary. Transportation and subsistence will be provided to the worker while traveling from the worker's origin to the place of employment if the worker completes 50 percent of the period of employment as will the return transportation and subsistence at the conclusion of the job opportunity as required by 20 CFR 655.423(j)(1). We guarantee to offer the worker employment for a total number of work hours equal to at least three-fourths of the workdays of the total period of employment, and any extensions thereof according to 20 CFR 655.423(f) The prospective applicants may be considered for employment under this job opportunity by submitting his or her resume along with the desired job position by certified mail at PMB 80 Box 10001, Saipan, MP 96950 or by electronic mail at mgtabhancnmi@micronesiarenewableenergy.com. Prospective applicants may also contact us over the phone at (670)233-4673. We can be contacted via above verifiable methods from 8:00am to 12:00pm and 1:00pm to 5:00pm Monday to Friday except holidays. |