Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Consolidated Transportation Services Inc |
| DBA: | Consolidated Transportation Services Inc |
| Address: | P.O Box 501937 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-322-1690 |
| Other Number: | 670-323-8901 |
| Contact Consolidated Transportation Services Inc via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 0 |
| Specific Worksite location: | CTSI Bldg Sta Remedio Lower Base Saipan |
| Job Classification: | Sales and Related Occupations |
| Job Title: | CUSTOMER SERVICE REPRESENTATIVE |
| Announcement Number: | 19-06-74965 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 6/27/2019 |
| Closing Date: | 7/18/2019 |
| Salary Range: | $8.8 to $8.8 / Hourly |
| Job Title: | CUSTOMER SERVICE REPRESENTATIVE |
| Job Duties: | Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | 12 months work experience required. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| Full or Part Time: | Full Time |
| Hours per Week: | 35 |
| Hours per Day: | 7 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $13.2 - $13.2 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All CNMI and Federal Income Taxes, share in medical insurance and 401(k) retirement plan, if applicable. |
| Required tools, supplies and Equipment to be provided: | Employer-Provided Tools and Equipment: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned. |
| Anticipated starting date of employment: | 10/1/2019 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | Paid leave, Holiday pay, and 401(k) retirement plan subject to company policy. Workers' Compensation provided. Board, Lodging, or Other Facilities: Employer will assist Employee to find board & lodging. Assistance service at no cost to Employee. |
| Comments: | Interested applicants may apply with CTSI Logistics either via hand delivery, mail, email, facsimile. All employment applications and resume’ must be received no later than the closing date shown above. Applicants may be interviewed for the job opportunity during regular office hours: Mr. Jovencio I. Cruz CTSI Logistics CTSI Building, Sta Remedio, Lower Base P.O. Box 501937, Saipan, MP 96950 Office Hours: Monday through Friday~8:00 am to 5 pm Email: joven_cruz@ctsi-logistics.com Tel. No. (670) 322-16901 Ext. 408. Facsimile: (670) 322-1692 |