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Job Vacancy Announcement Detail
| Employer: | Micronesia Renewable Energy Inc.- CNMI |
| DBA: | Micronesia Renewable Energy Inc.- CNMI |
| Address: | P.O. BOX 10001 PMB 80 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-233-4673 |
| Other Number: | 671-632-2613 |
| Contact Micronesia Renewable Energy Inc.- CNMI via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Gualo Rai, Saipan |
| Job Classification: | Computer and Mathematical Occupations |
| Job Title: | Solar Energy IT Support Specialist |
| Announcement Number: | 19-05-73177 |
| Job Classification: | Computer and Mathematical Occupations |
| Opening Date: | 5/14/2019 |
| Closing Date: | 6/4/2019 |
| Salary Range: | $8 to $15 / Hourly |
| Job Title: | Solar Energy IT Support Specialist |
| Job Duties: | The primary role of the IT Support Specialist is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests, configuring and supporting desktops/laptop computers, and provisioning and managing user accounts among several internal systems. The successful candidate must be a self-starter, be able to manage multiple tasks simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints. The IT Support Specialist reports to the IT Manager. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Walk customer through problem-solving process from ticket to completion. • Install, modify, and repair computer hardware and software. • Create and manage new user accounts among several internal systems. • Maintain timely and accurate help desk request records using ticketing system. • Run diagnostic programs to resolve problems. • Install computer peripherals for users. • Monitor licensing utilization and hardware inventory. • Test pending software updates. • Prepare progress reports for all work performed. • Perform other duties as assigned |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Working knowledge of Windows Server 2012 Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and Systems Management tools • Experience with Cloud based applications and portal management. • Experience configuring and trouble-shooting desktops, laptops, and other office peripherals. • 1 to 5 years’ experience in a IT support role. • Working knowledge of Microsoft Windows and Mac OS. • Experience with PC imaging and desktop management including application deployment and driver and .MSI file updates. • Knowledge of Microsoft Office and experience with technology rollouts / upgrades. • Demonstrated ability to deliver superior customer service is required. • Prior experience supporting desktops, laptops, and other technology in an office setting is preferred. • Basic knowledge of telephony systems. Ability to provision and setup new phones. • Experience configuring and troubleshooting smart phones (Android, iOS). • Previous experience utilizing a help desk ticketing system to record and track customer reported incidents. • Experience testing new software releases including internally developed systems. • Experience with Salesforce.com and other cloud solutions preferred. • Very strong organizational and communication (both verbal and written) skills. • Eagerness to take ownership of the responsibilities. • Proven ability to work under pressure and organize, manage and prioritize multiple deliverables. • Aptitude to effectively communicate with peers, senior management and partners. • Team player, ethically, with highest degree of integrity at all times. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Weekly |
| Overtime Available: | No |
| Overtime Rate: | $12 - $22.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Withholding & FICA Taxes as required by law. |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 10/1/2019 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | No |
| Fringe Benefits: | None |
| Comments: | None |