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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel- Saipan / Imperial Palace |
| Address: | CPL Derenece Jack Road, Orchid Street, Garapan Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 4 |
| Number of Openings Currently Available | 4 |
| Specific Worksite location: | Saipan |
| Job Classification: | Sales and Related Occupations |
| Job Title: | Senior Representative – Loyalty Club |
| Announcement Number: | 19-03-71033 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 3/14/2019 |
| Closing Date: | 3/29/2019 |
| Salary Range: | $9 to $13 / Hourly |
| Job Title: | Senior Representative – Loyalty Club |
| Job Duties: | • Handle day to day club operation duties, counter enquiries, requests from customers and coordinate member activities, escalate matter appropriately. • Maintain a tidy, safe, professional and friendly environment that provides guests with an exceptional gaming experience and ensure efficient operations. • Work closely and well communicate with all operation teams including F&B, VIP, Hospitality and other concerned departments to deliver services effectively. • Effectively market the loyalty program, actively enroll/sign up players and issue membership cards. Update member info on database. • Explain to customers in detail regarding the membership benefits, available entertainments and facilities, upcoming/current events and promotions, general info of the resort property and its amenities. • Endeavour to remember frequent patrons and establish a personal touch to make guest feel comfortable and welcome. • Promote and assist the execution of in house promotions and events on a continual basis; • Report customer feedback, suggestions, disputes and complaints to supervisor; • Carry out marketing/follow up calls on a regular basis as a part of routine duty assignment; • Issue complimentaries/promotional amenities ,e.g. assist on draw tickets issuance, redemption for players, comp vouchers, club points merchandize, reward items etc. • Input records in system and maintains inventory control logs, tracking of club collateral stocks and supplies; • Accurately complete paperwork in order that requirements of the department, company, government and gaming policies/regulations are satisfied. • Assist in updating daily operation documents, such as task checklists and log sheets, headcount reports, attend training and shift briefings; • Remain well-mannered and well-groomed as per department and company standards at all times. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • High school diploma or equivalent. • At least 2 recent years of Asian gaming experience or 3 recent years of hospitality / customer service experience; • Previous experience working in a face to face guest service position; • Work experience in a casino resort setting, club service operations, or marketing and promotions is an advantage. • Possess a courteous attitude, enthusiastic personality and interpersonal skills to effectively deal with all business contacts; • Good numeric skills and organized; Professional appearance and demeanor; • Ability to treat others with respect and consideration regardless of their status and position; • Knowledge of and ability to appropriately interpret and follow policies and procedures; • Skill in operating office equipment, knowledge of Windows software applications, e.g. Outlook, Word and Excel; • Adaptability to a fast evolving business environment and operating condition; • Can identify and resolve problems according to established guidelines in a timely manner and adopt the resource available; • Independent with sense of responsibility and self motivated; • Ability to meet the demands of the work schedule, including night shifts, working on public holidays and weekends. • Schedules may vary based on business need. • May occasionally require the ability to work outside of regular scheduled hours, ie. overtime. • Team spirit willingness to learn and self develop while helping and working closely with • others in the team. • Ability to read, analyze and interpret documents, such as policy procedure manuals and other related documents. • Fluency in English – written and spoken. Able to communicate effectively in Chinese, Japanese and/or Korean is a plus. • Must be able to sit or stand for long periods of time while performing duties. • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $13.5 - $19.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 10/1/2019 |
| Anticipated closing date of employment: | 9/30/2021 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |