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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Insurance & Business Management Corp. |
| DBA: | MARIANAS INTERNATIONAL TRAVEL AGENCY |
| Address: | P.O. Box 501217 Saipan, MP, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-7898 |
| Other Number: | 670-234-6939 |
| Contact Insurance & Business Management Corp. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Dandan, Saipan |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | CUSTOMER SERVICE REPRESENTATIVE 43-4051.00 |
| Announcement Number: | 19-03-68997 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 3/5/2019 |
| Closing Date: | 3/20/2019 |
| Salary Range: | $7.25 to $8.25 / Hourly |
| Job Title: | CUSTOMER SERVICE REPRESENTATIVE 43-4051.00 |
| Job Duties: | INTERACT WITH CUSTOMERS TO PROVIDE INFORMATION IN RESPONSE TO INQUIRIES ABOUT PRODUCTS AND SERVICES AND TO HANDLE AND RESOLVE COMPLAINTS. CONFER WITH CUSTOMERS BY TELEPHONE OR IN PERSON TO PROVIDE INFORMATION ABOUT PRODUCTS OR SERVICES, TAKE OR ENTER ORDERS, CANCEL ACCOUNTS, OR OBTAIN DETAILS OF COMPLAINTS. KEEP RECORDS OF CUSTOMER INTERACTIONS OR TRANSACTIONS, RECORDING DETAILS OF INQUIRIES, COMPLAINTS, OR COMMENTS, AS WELL AS ACTIONS TAKEN. DETERMINE CHARGES FOR SERVICES REQUESTED, COLLECT DEPOSITS OR PAYMENTS, OR ARRANGE FOR BILLING. PROCESS SALES, PAYMENTS AND MONEY SERVICE TRANSACTIONS. MAINTAINS KNOWLEDGE OF NEW SERVICES, CURRENT PROMOTIONS AND POLICIES, ASSIST IN DEVELOPMENT AND IMPLEMENTATION OF PROMOTIONS; PREPARE DAILY, MONTHLY AND QUARTERLY TRANSACTION REPORTS; MAINTAINS CLIENT CONFIDENTIALITY. KNOWLEDGE OF PRINCIPLES AND PROCESSES FOR PROVIDING CUSTOMER AND PERSONAL SERVICES. THIS INCLUDES CUSTOMER NEEDS ASSESSMENT, MEETING QUALITY STANDARDS FOR SERVICES, AND EVALUATION OF CUSTOMER SATISFACTION. JOB RELATED DUTIES AND RESPONSIBILITIES ASSIGNMENTS: The statement contained herein describes the scope of the responsibility and essential function of this position but should not be considered to be the only duties and responsibilities of the employee(s). Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. Employee(s) may be requested to supervise and/or train other employees. Employee(s) will be required to follow any other job related duties requested by any person authorized to give instructions or assignments. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | THESE OCCUPATIONS USUALLY REQUIRE A HIGH SCHOOL DIPLOMA AND A FEW MONTHS TO 1YR. WORK EXPERIENCE AS A CUSTOMER SERVICE REPRESENTATIVE IN SALES AND MONEY SERVICE BUSINESS ENVIRONMENT. KNOWLEDGE OF MSB COMPLIANCE REGULATIONS REQUIRED. MICROSOFT OFFICE PROFICIENCY REQUIRED. DEMONSTRATES A HIGHLY PROFESSIONAL ATTITUDE AND PERSONAL PRESENTATION IN ALL VERBAL AND WRITTEN COMMUNICATIONS. GOOD INTERPERSONAL AND COMMUNICATION SKILLS. BILINGUAL A PLUS. ABILITY TO WORK AS PART OF A TEAM. STRONG STAFF COLLABORATION IS A STANDARD AT MITA TRAVEL. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $10.87 - $10.87 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | TAXES AND OTHER WITHHOLDING AS REQUIRED BY LAW. |
| Required tools, supplies and Equipment to be provided: | NONE |
| Anticipated starting date of employment: | 10/1/2019 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | WORKMEN'S COMPENSATION PROVIDED. |
| Comments: | ALL APPLICANTS MUST SUBMIT A COMPLETED APPLICATION IN ORDER TO BE CONSIDERED FOR THIS POSITION. PLEASE REQUEST FOR AN APPLICATION BY EMAILING RESUMES@MITA-TRAVEL.COM OR PICK UP AN APPLICATION AT OUR OFFICE ON AIRPORT ROAD, DANDAN. NO PHONE CALLS PLEASE. |