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Job Vacancy Announcement Detail
| Employer: | HANNAH FAYE G. PARFAN |
| DBA: | HANNAH FAYE G. PARFAN |
| Address: | PMB 955 BOX 10000 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-2883 |
| Other Number: | 670-235-2883 |
| Contact HANNAH FAYE G. PARFAN via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 30 |
| Number of Openings Currently Available | 30 |
| Specific Worksite location: | UNIT 104 MARIANAS BUSINESS PLAZA SUSUPE |
| Job Classification: | Business and Financial Operations Occupations |
| Job Title: | CUSTOMER SUPPORT SPECIALIST |
| Announcement Number: | 19-02-67699 |
| Job Classification: | Business and Financial Operations Occupations |
| Opening Date: | 2/20/2019 |
| Closing Date: | 3/7/2019 |
| Salary Range: | $7.25 to $7.25 / Hourly |
| Job Title: | CUSTOMER SUPPORT SPECIALIST |
| Job Duties: | RESPOND TO CUSTOMER SUBMITTED EMAIL INQUIRIES, PHONE CALLS AND LIVE CHATS IN A TIMELY AND EFFECTIVE MANNER. CLEARLY EXPLAIN USAGE DIRECTIONS AND TROUBLESHOOT ISSUES TO CUSTOMERS WITH LIMITED TECHNICAL KNOWLEDGE. HANDLE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS, AND FOLLOW UP TO ENSURE RESOLUTION, DOCUMENTATION OF CUSTOMER INTERACTIONS. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | PRIOR CUSTOMER SERVICE EXPERIENCE IS REQUIRED. SELF-DIRECTED, PROACTIVE, STRONG PROBLEM SOLVING/TROUBLESHOOTING SKILLS. RELIABLE AND DEPENDABLE. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | BIWEEKLY |
| Overtime Available: | Yes |
| Overtime Rate: | $10.87 - $10.87 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | FEDERAL AND CNMI INCOME TAX |
| Required tools, supplies and Equipment to be provided: | NONE |
| Anticipated starting date of employment: | 10/1/2019 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | WORKERS COMPENSATION PROVIDED |
| Comments: | APPLICANTS WHO ARE CONSIDERED FOR EMPLOYMENT ARE REQUIRED TO HAVE A DRUG SCREENING TEST AND MUST SUBMIT A LATEST POLICE CLEARANCE. |