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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Century Tours, Inc. |
| DBA: | Century Tours |
| Address: | P.O. Box 10000 PPP 1028 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3712 |
| Other Number: | 670-233-6084 |
| Contact Century Tours, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 6 |
| Number of Openings Currently Available | 6 |
| Specific Worksite location: | Saipan and at all Century Tours Inc. offices |
| Job Classification: | Sales and Related Occupations |
| Job Title: | Tour Sales Representative |
| Announcement Number: | 19-01-65081 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 1/21/2019 |
| Closing Date: | 2/5/2019 |
| Salary Range: | $1972 to $2000 / Monthly |
| Job Title: | Tour Sales Representative |
| Job Duties: | • Customer Service: Meet and greet all arriving and walk-in customers. Attend to all customers’ queries in regards to optional tour and activities. Assist customers and coordinate with all related vendors and other tour operations personnel with reservation bookings. Provide any needed assistance on guest accommodations (hotel bookings, transportation arrangements and meal and/or land tour reservations). Answer incoming office, customer and office phone calls and relay important messages. Resolve any problems with itineraries, service, or accommodations. Provide directions and other pertinent information to customers. • Emergency Management: Monitor tour group activities to ensure everyone complies with the government’s, site’s or tour company’s safety regulations. In some cases, they may have to provide first aid or emergency services to visitors. • Itinerary Arrangement: Promote and sell identified optional tours/activities as the top priority and guide customer to purchase authorized and safe options. Catch the best selling time to maximize sales efficiency. Provide timely airport pick up and drop-off as well as other transportation needed by customers. Keep close communication with operations staff to ensure all the activities are done on schedule and remain flexible for any change due to flight delay or bad weather condition. Receive/collect payments and execute proper turnover to office/Accounting based on approved procedures. • Operations: Offer, up-sell, and market by promoting company services and products. Prepare company invoices and official receipts for customers and vendors. Record all related sales and customer information and maintain orderly system of data filing into company operating system (electronic and paper files). Work closely with vendors to ensure that reservation details are handled well and properly recorded. Describe tour points of interest to group members, and respond to questions. Evaluate services received on the tour, and report findings to operations manager, and other internal and external partners, as necessary. Other duties and responsibilities as needed/instructed. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | High School Diploma or GED with a minimum of six (6) months to one (1) year experience in travel or tour operation, sales or service related field. Must have valid Tour Guide Certification from MVA or must be able to complete the Tour Guide Certification course and acquire a Tour Guide Certification from MVA under the company, prior to employment. Able and willing to work shifts, evenings, holidays, and weekends. Able to drive tourists safely through various tour routes. Preferred Fluent in both written and oral communication in the English and Chinese languages. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Biweekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | FICA and Withholding tax. Medical/dental insurance premium if employee enrolls. |
| Required tools, supplies and Equipment to be provided: | Company tour vans, desktop computers, uniforms, office stationery (pens/pencils, papers, forms, etc.), Xerox machines, company radio phones, Company ID badges. |
| Anticipated starting date of employment: | 2/4/2019 |
| Anticipated closing date of employment: | 9/30/2019 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | Vacation and sick leaves. Medical Insurance benefit, 100% coverage or with premium sharing arrangements based on tenure. Life Insurance and Accidental Death & Dismemberment benefit. 401(k) retirement plan. Holiday pay. Duty meal. Workers compensation. |
| Comments: | Applications may be obtained from the Front Office of Century Tours, Inc., located at the ground floor of the Kanoa Resort on Beach Road in Susupe, Saipan. Offices are open Sunday-Saturday from 9 AM-6 PM. Drug testing is required prior to employment. |