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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | StayWell Saipan Inc. |
| DBA: | StayWell Saipan Inc. |
| Address: | PO Box 502050 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 671-477-5091 |
| Other Number: | 670-323-4260 |
| Contact StayWell Saipan Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Staywell Insurance |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Care Representative I |
| Announcement Number: | 18-11-63387 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 11/2/2018 |
| Closing Date: | 11/17/2018 |
| Salary Range: | $8.62 to $14.2 / Hourly |
| Job Title: | Customer Care Representative I |
| Job Duties: | The primary responsibility of this position is to provide customer support, product and service information, and resolve customer complaints and issues with a high level of professionalism. A Customer Care Representative delivers excellent customer service with a positive experience. • Ensures all customer inquiries are answered with a high degree of courtesy, respect and professionalism. • Assists walk-in and call-in customers with their medical and dental needs. • Reviews applications and health statements for enrollment. • Reviews and accepts COS Forms. • Prepares enrollment transmittal. • Issues StayWell members’ cards. • Issues HIPPA Certificates requested by our clients who have lost or cancelled coverage. • Issues verification letters to members upon request. • Issues approval letters to applicants. • Calls applicants who are approved with exclusion to verify if they’ll be accepting. • Assists member’s request for off-island pre-certification. • Assists incoming calls from our StayWell providers for eligibility verification. • Assists employees completing CNMI allotment form and prepares transmittal. • Reviews and accepts medical and dental receipts for processing towards deductible or for reimbursement. • Provides MSI12 and MS126 Contracts including updated members handbooks, updated plan and updated provider directory to StayWell members who are active CNMI Government Employees in the beginning of each year. • Provides Commercial Group Plan contracts to active members including rate sheets, updated members’ handbooks, updated plan and updated provider directory in the beginning of each year. • Files documents. • Monitors and maintains Postage meter and office supplies. • Performs related duties as required (Related duties as required are duties that may not be specifically listed in the class specification or position description, but that are within the general occupational series and responsibility level typically associated with the employee’s class of work.) |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • A high school diploma or equivalent; • Minimum of one (1) year experience in Customer Service or office work; • Proficient in the use of Microsoft Office (Excel, Word, PowerPoint, Outlook); and • Computer literate (Windows). |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $12.93 - $21.3 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | None |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 11/2/2018 |
| Anticipated closing date of employment: | 11/9/2018 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | None |
| Comments: | An ideal candidate will possess the following Knowledge / Skills / Abilities: Significant organizational skills. Strong verbal and written communication. Attention to detail and quality focused. Ability to multi-task and manage time efficiently. Ability to prioritize work flows and meet deadlines. Ability to use office supplies and equipment. Ability to meet attendance and punctuality requirements. Ability to work under pressure. Possess excellent customer service skills |