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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | CHAR'S THRIFTY STORE |
| DBA: | CHAR'S THRIFTY STORE |
| Address: | P.O. BOX 506695 SAIPAN, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-235-2427 |
| Other Number: | 671-987-1306 |
| Contact CHAR'S THRIFTY STORE via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Service Specialist |
| Announcement Number: | 18-09-62962 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 9/4/2018 |
| Closing Date: | 9/19/2018 |
| Salary Range: | $7.05 to $7.05 / Hourly |
| Job Title: | Customer Service Specialist |
| Job Duties: | Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Applicants must be a graduate of a bachelors degree. Minimum of three (3) years experience into sales is required. Applicants must be computer literate, must be able to use EXCEL, POWERPOINT AND MS WORD. Applicant must be able to lift a minimum of 50 lbs. Applicants must possess the following knowledge: Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Applicants must possess the following skills: Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively. Service Orientation — Actively looking for ways to help people. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Persuasion — Persuading others to change their minds or behavior. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Time Management — Managing one's own time and the time of others. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $10.575 - $10.575 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Local and Federal Income Taxes |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 10/1/2018 |
| Anticipated closing date of employment: | 9/30/2019 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | Workmen's Compensation |
| Comments: | Interested applicants may send their comprehensive resume and any documents to support your eligibility to work at the above stated email. Interviews will be scheduled thereafter. |