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Job Vacancy Announcement Detail
| Employer: | Delta Trading Co., Ltd. |
| DBA: | H-MART WHOLESALE |
| Address: | PMB A-7 Box 10001 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-1337 |
| Other Number: | 670-234-1237 |
| Contact Delta Trading Co., Ltd. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | San Antonio, Saipan |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Customer Relations&Services Officer |
| Announcement Number: | 18-06-60927 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 6/26/2018 |
| Closing Date: | 7/11/2018 |
| Salary Range: | $7.05 to $8 / Hourly |
| Job Title: | Customer Relations&Services Officer |
| Job Duties: | -Manage large amounts of incoming calls -Generate sales leads -Identify and assess customers’ needs to achieve satisfaction -Build sustainable relationships and trust with customer accounts through open and interactive communication -Provide accurate, valid and complete information by using the right methods/tools -Meet personal/customer service team sales targets and call handling quotas -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents -Follow communication procedures, guidelines and policies -Take the extra mile to engage customers |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | -GED with previous work experience in customer service. -Ability to multi-task, prioritize, and manage time effectively -Excellent communication and presentation skills -Strong phone contact handling skills and active listening -Proven customer support experience or experience as a client service representative |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $10.575 - $12 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Chapter 2, Chapter 7, FICA tax |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 7/3/2018 |
| Anticipated closing date of employment: | 7/17/2018 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | None |
| Comments: | Worker's compensation insurance provided. Salary commensurate with qualifications and experience. Qualified applicants are required to submit police clearance upon selection. Background checks and pre-employment drug testing will be required prior to employment. |