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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Century Tours, Inc. |
| DBA: | Century Tours |
| Address: | P.O. Box 10000 PPP 1028 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3712 |
| Other Number: | 670-233-6084 |
| Contact Century Tours, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan and at all Century Tours Inc. offices |
| Job Classification: | Management Occupations |
| Job Title: | Operations Manager |
| Announcement Number: | 18-05-59961 |
| Job Classification: | Management Occupations |
| Opening Date: | 5/7/2018 |
| Closing Date: | 5/22/2018 |
| Salary Range: | $1972 to $3000 / Monthly |
| Job Title: | Operations Manager |
| Job Duties: | Plan, direct, or coordinate the China Market Tour operations and the actual delivery of service to the customer. Formulate and review operations policies, manage daily operations and plan the schedules of staff and use of company resources Coordinate sales distribution by establishing sales assignments, quotas, and goals and establish continuing training programs for Tour Sales Agents. Analyze tour sales statistics gathered by staff to determine sales potential and monitor the preferences of customers. Manage all staff in the department, to ensure the highest standard of performance from the team. Organize, plan and conduct all kinds of travel, and tours for groups and individuals by working closely with other department managers. Ensure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory; ensure that the tour is running smoothly for individual members of the group; make and coach Operation Coordinators designing flexible tour packages to meet the needs of different clients. Develop a close working relationship with all departments, colleagues and managers to ensure guest expectations are met, also sale targets are met by communicating all requests to the relevant departments concerned. Maintain effective working relationships with visitors, identify their needs and ensure their repeat business. Assist in drafting and executing communication plans for Chinese staff. Provide advice on Chinese Tourist expectations and travel and tour trends in China. Work closely with President & other Department managers to maximize occupancy of rooms and meetings, rates, yield and average spends by implementing appropriate training and communication systems, also to evaluate sales performance and product on a regular basis in order to recognize challenges for the future. Actively seek all sales and revenue opportunities both internal and external to increase the profile of company. Responsible for creating required reports and maintaining records. Operation Coordinator management, including but not limit to :attendance, company policy & procedure compliance, service & performance training, etc. Provide training and development for employees in operations, sales techniques, company policy and procedures, and revenue management, etc. Ensure knowledge of product, client relationships and services is maintained and communicated to all relevant personnel. Perform other duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | College or Associate’s degree in Management, Travel and Tour or any related field. At least two (2) years of progressive management experience in tour and travel operations is required. Fluent in both written and oral communication in the English and Chinese languages is preferres. Must be able and willing to work evenings, holidays, and weekends. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Biweekly |
| Overtime Available: | Yes |
| Overtime Rate: | $1.5 - $1.5 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | FICA and Withholding tax. Medical/dental insurance premium if employee enrolls. |
| Required tools, supplies and Equipment to be provided: | Company tour vans, laptop/desktop, uniforms, office stationery (pens/pencils, papers, forms, etc.), Xerox machines, company radio phones, IDs. |
| Anticipated starting date of employment: | 10/1/2018 |
| Anticipated closing date of employment: | 9/30/2019 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | 25% of employee's contribution matched by employer (effective after the employee's 2nd year) if enrolled under the 401k Retirement Plan, 50% of Medical Insurance premium ($60.37) for incumbent's first 2 years (75% from 2-5 years, 100% employer share for 5 years or more), Holiday Pay (8hrs maximum), one duty meal if employee works more than 5 hours in one work day. |
| Comments: | Applications may be obtained from the Front Office of Century Tours Inc., located on the ground floor of the Kanoa Resort on Beach Road in Susupe Village, Saipan. Offices are open Sunday-Saturday from 9 AM-6 PM. Worker's compensation provided. Drug testing is required prior to employment. |