Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Century Tours, Inc. |
| DBA: | Century Tours |
| Address: | P.O. Box 10000 PPP 1028 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3712 |
| Other Number: | 670-233-6084 |
| Contact Century Tours, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 3 |
| Number of Openings Currently Available | 3 |
| Specific Worksite location: | Saipan and at all Century Tours Inc. Offices |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Service Agent |
| Announcement Number: | 18-05-59885 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 5/1/2018 |
| Closing Date: | 5/16/2018 |
| Salary Range: | $7.05 to $9 / Hourly |
| Job Title: | Customer Service Agent |
| Job Duties: | Inform Tour Sales Agents of guest’s bus number assignments. Coordinates with (China) office regarding confirmation of hotel bookings and other arrangements for guests, obtains or prepares travel and hotel accommodations for guests, prepares tour schedules and itineraries, and compiles reports of transactions. Obtains confirmation of travel and lodging space and rate information, answers guests and China office inquiries concerning tour routes, sightseeing schedules, fares and fees, and accommodations. Prepare activity forms for Tour Sales Agents, prepare key envelopes for incoming guests, prepare tour schedules and itineraries. Finalize guests name list to hotels. Make bus reservations. Reply to China office emails. Greet guests and act on inquiries from staff, clients, guests, and to a lesser extent, the general public. Ensures all travel arrangements run according to plan and that accommodation, meals and service are satisfactory. Ensures that the tour is running smoothly for individual members of the group. Prepare correspondence, bills, statements, receipts, or other documents, copying information from one record to another. Answer correspondence and emails. Prepare mail and email to China office. Answers telephone, conveys messages, and runs errands. Sorts and file records. Copy data and compile records and reports. Photocopy documents using photocopier. Answers correspondence and emails, and prepares mail. Prepares guests tour booklet, copy of tour itinerary, written lodging confirmations and tour suggestions. Maintain effective working relationships with staff, clients, and visitors. Identify customer needs and ensure their continued business with the Company. Perform other duties and responsibilities as needed. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | High School Diploma or GED with at least two (2) months work experience in travel/tour operation or sales or service based work environment, room reservations and vendor relations. Must be proficient in Microsoft Office applications (Excel, MS Word, Outlook, Power Point). Preferably fluent in both written and oral communication in the English and Chinese (Mandarin) languages. Able and willing to work shifts, evenings, holidays, and weekends. Able to drive tourists safely through various tour routes. |
| Full or Part Time: | Full Time |
| Hours per Week: | 32 |
| Hours per Day: | 7 |
| Payment Frequency: | Biweekly |
| Overtime Available: | Yes |
| Overtime Rate: | $10.575 - $13.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | FICA and Withholding tax. Medical/dental insurance premium if employee enrolls |
| Required tools, supplies and Equipment to be provided: | Company tour vans, desktop, uniforms, office stationery (pens/pencils, papers, forms, etc.), Xerox machines, company radio phones, IDs. |
| Anticipated starting date of employment: | 10/1/2018 |
| Anticipated closing date of employment: | 9/30/2019 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | 25% of employee's contribution matched by employer (effective after the employee's 2nd year) if enrolled under the 401k Retirement Plan, 50% of Medical Insurance premium ($60.37) for incumbent's first 2 years (75% from 2-5 years, 100% employer share for 5 years or more), Holiday Pay (8hrs maximum), one $5 average duty meal if employee works more than 5 hours in one work day. Workers compensation provided. |
| Comments: | Applications may be obtained from the Front Office of Century Tours, Inc., located at the ground floor of the Kanoa Resort on Beach Road in Susupe, Saipan. Offices are open Sunday-Saturday from 9 AM-6 PM. Worker's compensation provided. Drug testing is required prior to employment. |