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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | StayWell Saipan Inc. |
| DBA: | StayWell Saipan Inc. |
| Address: | PO Box 502050 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 671-477-5091 |
| Other Number: | 670-323-4260 |
| Contact StayWell Saipan Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | StayWell Insurance |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Care Representative I |
| Announcement Number: | 18-04-59787 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 4/17/2018 |
| Closing Date: | 5/2/2018 |
| Salary Range: | $8.6 to $14.2 / Hourly |
| Job Title: | Customer Care Representative I |
| Job Duties: | Need anywhere from a few months to a year of work related experience. The primary responsibility of this position is to provide customer support, product and service information, and resolve customer complaints and issues with a high level of professionalism. A Customer Care Representative delivers excellent customer service with a positive experience. Illustrative examples of work include but are not limited to: 1. Resolves service issues by clarifying customer complaints, determining the cause and providing a solution to solve the problem in a timely manner. 2. Greets customer with a high level of professionalism on the phone, the moment they step into the company and as they leave. 3. Adheres to company policies and procedures. 4. Organizes work flow to be able to provide feedback in a timely manner and adhere to department standards. 5. Records detail of customer inquiry, comments and complaints. 6. Communicates and coordinates with internal departments to resolve all technical and operational issues. 7. Works with management team to stay updated on product knowledge and be informed of any changes in company policies. 8. Builds and maintains good relationships with customers. 9. Makes recommendations to improve customer experience based on customers' needs, which will in turn improve productivity. 10. Provides administrative support and assistance. 11. Prepares reports in a timely manner. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: 1. A high school diploma or equivalent; 2. Minimum of one (1) year experience in Customer Service or office work; 3. Proficient in the use of Microsoft Office (Excel, Word, PowerPoint, Outlook); and 4. Computer literate |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $12.9 - $21.3 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | None |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 5/1/2018 |
| Anticipated closing date of employment: | 5/1/2025 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | None |
| Comments: | An ideal candidate will possess the following knowledge, skills and abilities to perform the duties of a Customer Service Representative: 1. Significant organizational skills 2. Strong verbal and written communication 3. Attention to detail and quality focused 4. Ability to multi-task and manage time efficiently 5. Ability to work under pressure Note: The offered hourly rate is commensurate upon experience. |