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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 4 |
| Number of Openings Currently Available | 4 |
| Specific Worksite location: | Saipan |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Supervisor - Reservation & Revenue |
| Announcement Number: | 18-02-54257 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 2/4/2018 |
| Closing Date: | 2/19/2018 |
| Salary Range: | $13 to $17 / Hourly |
| Job Title: | Supervisor - Reservation & Revenue |
| Job Duties: | • Provide direction, supervision, guidance and be able to hold accountability to all employee involved in the daily operations of Reservation. • Ensure that all employees in Reservation & Revenue are proactive in upselling and work towards maximization of revenue. • Handle guests and travel agencies from all over the world, mainly from Asia regions (China, Japan & Korea, etc.). • Be accountable for the proper handling of telephone reservations, correspondence pertaining to both F.I.T. and group reservations. • Ensure group blocks, name lists and meal arrangements are being updated correctly. • Ensure that the arrival lists are being checked and followed up properly. • Monitor rate and availability in all channels. • Ensure Reservation Agent has full knowledge of all rates, including negotiated promotional packages. • Conduct shop call to monitor the standard of Reservation Agent. • Assist in making analysis on business situation using Revenue Management tools. • To confirm reservations for rooms according to the room's availability, accord the rates that are currently in effect and arrange the billing according to hotel procedures. • Ensure calls are carried out in a professional manner and meet corporate target, in accordance with established service standards. • Issue instructions and assign duties to Reservations Agent and assist the team in resolving problems and completing work. • Resolve complaints and answer questions of guests regarding services, facilities and other requests. • Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests. • Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility. • Ensure guest satisfaction during shift and monitor team members with the same awareness. • Report accidents, injuries, unsafe work conditions and/or security issues to supervisors. • Remain well-mannered and well-groomed as per department and company standards at all times. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • At least 2 years’ working experience in Room Reservation operations in a 5 star hotel/ well-known property. • Bachelor’s Degree or equivalent working experience. • Responsible self-starter, capable of handling multi-faced projects and of working under pressure. • Understanding of Hotel Property Management System (preferably Opera). • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint. • Good communication skills and interpersonal skills. • Able to work on flexible shift including overnights, weekends and holidays on rotation basis. • Fluent in English. • Ability to communicate in Asian languages (either Chinese, Korean or Japanese). • Must be able to sit or stand for long periods of time while performing duties. • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi- Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $19.5 - $25.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/4/2018 |
| Anticipated closing date of employment: | 2/3/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |