Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 55 |
| Number of Openings Currently Available | 55 |
| Specific Worksite location: | Saipan |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Guest Services Supervisor |
| Announcement Number: | 18-02-54227 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 2/4/2018 |
| Closing Date: | 2/19/2018 |
| Salary Range: | $13 to $19 / Hourly |
| Job Title: | Guest Services Supervisor |
| Job Duties: | • Provide direction, supervision, guidance and be able to hold accountability to all employees involved in the daily operations of Front Desk, Concierge and Butler Services. • Greet and ensure that all guests are assisted at all times in a friendly and helpful manner and attempt to learn and use guests’ names at every opportunity. • Perform check in, check out and room change procedures while providing efficient and quality service standard. • Ensure luggage for all guests are delivered promptly. • Prepare newspaper orders and coordinate with newspaper vendors for early delivery; supervise Bell Person for newspaper delivery. • Maintain cashier float and ensure accurate daily report of all money received. • Maintain exemplary departmental standards of behavior, appearance, and attitude at all times. • Conduct shift briefings to ensure hotel activities and operational requirements are known. • Attend to guests’ complaints, inquiries and requests, and refer problems to his/her superior if he/she is unable to assist. • Handle VIP guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc.) • Accompany arriving/departing guests from/to hotel and airport. • Liaise with Transportation department on transportation and baggage arrangements. • Ensure the information of the airline and relevant information including weather and road conditions are kept updated and provide the information to the guests accurately and promptly. • Is knowledgeable of all special promotion procedures. • Ensure that all equipment in Front Office are accounted for and are always in good condition. • Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, email, messages, and how to interpret availability sources within the Reservations system. • Perform the audit balances and prepare all works for audit in an orderly fashion. • Take full responsibilities of the superior in his/her absence. • Ensure guest satisfaction during shift and monitor team members with the same awareness. • Report accidents, injuries, unsafe work conditions and/or security issues to supervisors. • Remain well-mannered and well-groomed as per department and company standards at all times. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • At least 2 years’ working experience in customer service in a 5 star hotel / cruise / well-known property • High school graduate; GED; or above • Understanding of Hotel Property Management System (preferably Opera) • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint • Good communication skills and interpersonal skills • Responsible self-starter, capable of handling multi-faced projects and of working under pressure • Good problem solving, independent and communication skills • Patient, cheerful and positive outlook • Ability to follow through and attention to detail • Has strong sense of teamwork and is committed to the team • Able to work on flexible shifts including overnights, weekends and holidays on rotation basis • Fluent in English • Ability to communicate in Asian languages (either Chinese, Korean or Japanese) preferred. • Must be able to sit or stand for long periods of time while performing duties. • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi- Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $19.5 - $28.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/4/2018 |
| Anticipated closing date of employment: | 2/3/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |