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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 120 |
| Number of Openings Currently Available | 120 |
| Specific Worksite location: | Saipan |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Guest Services Agent |
| Announcement Number: | 18-02-54225 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 2/4/2018 |
| Closing Date: | 2/19/2018 |
| Salary Range: | $8 to $14.5 / Hourly |
| Job Title: | Guest Services Agent |
| Job Duties: | • Greet and ensure that all guests are assisted at all times in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity. • Is always prepared to recommend first and foremost the hotel’s own F&B outlets before any other, making himself/herself totally familiar with the operating hours and each outlet’s specialty. • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to the guest. • Perform check-in, check-out and room change procedures and ensure all data is entered completely into system. • Handle VIP guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc.). • Respond to and coordinate VIP guests request for special arrangements or services by making arrangements with designated vendors or identifying appropriate providers according to department and company standards. • Accompany arriving/departing guest from/to hotel and airport. • Answer, record and process all guest calls, messages, requests, questions or concerns. • Coordinate with Transportation for transportation arrangement according to guest request. • Ensure the information of the airline and relevant information including weather and road conditions are kept updated and provide the information to the guests accurately and promptly • Maintain cashier float and ensure accurate daily report of all money received. • Coordinate with Housekeeping to track readiness of rooms for check-in. • Review shift logs/daily memo books and document pertinent information in logbooks. • Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information. • Is knowledgeable of all special promotion procedures. • Attend to guest’s complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to assist. • Perform the audit balances and prepare all works for audit in an orderly fashion. • Ensure that the Front Desk and Concierge counter is always in good condition and providing efficient service and accurate information to all guests. • Arrange for package delivery and pickup for guests; assist with booking of tickets and luggage storage and delivery. • Report accidents, injuries, unsafe work conditions and/or security issues to the superior. • Remain well-mannered and well-groomed as per department and company standards at all times. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Relevant experience in customer service in the Hotel/Casino industry is an advantage • High School graduate; GED; or above • Has Initiative, organized and detail-oriented; excellent communication and interpersonal skills • Good problem solving, independent and communication skills • Patient, cheerful and positive personality • Ability to follow through and attention to detail • Has strong sense of teamwork and is committed to the team • Ability to work under pressure • Understanding of Hotel Property Management System (preferably Opera) • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint • Able to work on flexible shift including overnight, weekends and holiday on rotation basis • Fluent in English • Ability to communicate in Asian languages (either Chinese, Korean or Japanese) preferred. • Must be able to sit or stand for long periods of time while performing duties. • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi- Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $12 - $21.75 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/4/2018 |
| Anticipated closing date of employment: | 2/3/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |