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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Chief Concierge |
| Announcement Number: | 18-02-54218 |
| Job Classification: | Management Occupations |
| Opening Date: | 2/4/2018 |
| Closing Date: | 2/19/2018 |
| Salary Range: | $60000 to $90000 / Annually |
| Job Title: | Chief Concierge |
| Job Duties: | • Be familiar with all major groups and independent traveler movements in and around the hotel on a daily basis • Handle guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc.) • Organize teams to handle group or FIT luggage and other movements for the shift • Understand anticipated transportation movements for the day • Monitor and ensure all operations of assigned areas including traffic control, luggage counter and valet parking area are being carried out to standard • Ensure smooth operation of Concierge • Ensure management of guests’ luggage and that proper records are kept • Lead and ensure the team to provide proper service for guests requiring air tickets, theatre tickets, car rent, tours and any arrangement which the hotel guests may request are provided • Ensure team members are carrying out job tasks in accordance to company standards • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction • Ensure that proper reception of guests on arrival by limousine at the entrance of the hotel is carried out • Handle guest complaints and advise Director – Front Office of any special needs or request • Monitor departmental inventories and assets including per levels and maintenance of equipment • Supervise, mentor, train and schedule and evaluate team members • Understand and communicate the impact of Operations on the overall hotel financial goals and objectives • Prepare efficient work schedule for Concierge, arranging roster, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. • Ensure guest satisfaction during shift and monitor team members with the same awareness • Report accidents, injuries, unsafe work conditions and/or security issues to the superior • Interact with department and team members, management, and contractors professionally and positively. • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications. • Adhere to the company policies and procedures and comply with the Code of Conduct. Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Must have 5-7 years’ management level experience in concierge operations in a 5 star hotel / well known property • Bachelor’s Degree Holder or equivalent working experience • Equivalent professional training is preferred • Excellent interpersonal / presentation skills • Experience in managing budgets, revenue proposals and forecasting results • Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets • Responsible self-starter, capable of handling multi-faced projects and of working under pressure • Proactive and innovative problem solver • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint • Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of employees • Able to work on flexible shifts including overnight, weekends and holidays on rotation basis • Fluent in English • Ability to communicate in Asian languages (either Chinese, Korean or Japanese) • Self-motivated, well-organized, responsible, friendly and polite with excellent communication and interpersonal skills • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi- Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/4/2018 |
| Anticipated closing date of employment: | 2/3/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |