Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Assistant Manager - Guest Services Center |
| Announcement Number: | 18-02-54211 |
| Job Classification: | Management Occupations |
| Opening Date: | 2/4/2018 |
| Closing Date: | 2/19/2018 |
| Salary Range: | $45000 to $52240 / Annually |
| Job Title: | Assistant Manager - Guest Services Center |
| Job Duties: | • Handle guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc.) • Ensure team members are competent in and effectively use up-selling techniques to maximize revenue • Assist to develop Guest Services Center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces and planning and controlling implementations • Maintain and improve call center operations by monitoring system performance • Efficiently resolve any issues raised by a guest to ensure their needs are met and their expectations are exceeded • Attend to guest’s complaints, inquiries and requests, and refer problems to his/her superior if he/she is unable to assist • Create clear and effective reporting relationships with superiors and subordinates; maintain effective communication with other departments • Ensure all operations and cash handling are done per policies and procedures • Report departmental and individual absenteeism and turnover levels to Manager • Assist in implementing appropriate training to ensure competency standards are maintained • Ensure guest history records and general guest information have been identified and accurately recorded in the system • Assist in monitoring and controlling Profit & Loss to achieve budgets goals • Maintain current product knowledge of events and facilities to ensure guests receive accurate, timely information and advice • Through leadership and supervision, encourage behaviors that promote health and safety responsibility, accountability and awareness • Resolve guest complaints effectively and upkeep property safety and security • Take full responsibilities of the Manager – Guest Service Center in his/her absence • Report accidents, injuries, unsafe work conditions and/or security issues to supervisors • Interact with department and team members, management, and contractors professionally and positively. • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications. • Adhere to the company policies and procedures and comply with the Code of Conduct. Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • At least 2 years’ supervisory level experience in Guest Services Center operations in a 5 star hotel / well known property • Bachelor’s Degree Holder or equivalent working experience • Good leadership skills, communication skills and staff motivation • Excellent planning, organizational and execution skills • Responsible self-starter, capable of handling multi-faced projects and of working under pressure • Understanding of Hotel Property Management System (preferably Opera) • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint • Able to work on flexible shifts including overnights, weekends and holidays on rotation basis • Fluent in English • Ability to communicate in Asian languages (either Chinese, Korean or Japanese) • Self-motivated, well-organized, responsible, friendly and polite with excellent communication and interpersonal skills • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi- Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/4/2018 |
| Anticipated closing date of employment: | 2/3/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |