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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Director - Loyalty Club |
| Announcement Number: | 18-02-54096 |
| Job Classification: | Management Occupations |
| Opening Date: | 2/3/2018 |
| Closing Date: | 2/18/2018 |
| Salary Range: | $90000 to $140000 / Annually |
| Job Title: | Director - Loyalty Club |
| Job Duties: | • Direct and supervise the operation and service of all guests and patrons associated with the Imperial Club. • Develop and maintain all Loyalty Club policy and procedures. • Provide reports at regular intervals showing patron activity levels, patron account maintenance, and service requirements. • Ensure Loyalty Club’s operation, services, equipment, and collaterals are set up to comply with government and gaming regulations and approval. • Supervise and oversee the department’s budgeting, staff hiring and development, teammate “culturalization”, and supervision of associates. • Apply relevant and necessary marketing techniques to drive member usage of club services, member self-service kiosk; assure member and guest needs and desires are consistently met and often exceeded. • Establish a strong and highly visible and respectful presence with the membership, must be an exceptional communicator. • Possess excellent personal interactive skills and the maturity to know how to make members and guest feel that they are consistently being taken care of. • Be able to communicate these expectations to a diverse staff and positively motivate them to understand and execute to those expectations. • Closely work with other key department heads especially with regard to the loyalty program(s) and promotions. • To Implement standardized systems, operational tools or execute outlet audits. • Implement operational strategies to ensure quality and productivity. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Bachelor’s Degree or above. • Work Experience: Minimum 6 years solid experience in club service operations, casino customer service, casino marketing, and/or casino promotions. • Minimum 4 years supervisory experience in Asian casino service operations. • Knowledge, Skills and Abilities: Excellent organizational and interpersonal skills, sociable personality and courteous attitude, with ability to communicate effectively both verbally and in writing with staff and the public. • Adaptability to a fast evolving business environment and operating condition. • Independent with strong sense of responsibility and self-motivated Team spirit - willingness to learn and self-develop while helping and working closely with others in the team. • Ability to analyze operational procedures and set standards and procedures to improve operational efficiencies. • Strong knowledge of Human Resources policies and procedures relating to performance management; • Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. • Knowledge of business English, proper spelling, grammar, punctuation and basic mathematics. • Ability to understand performance analysis and is sensitivity to numbers. • Skill in operating office equipment, Windows software applications, e.g. Word, Excel, Adobe and PowerPoint. • Familiar in Gaming Applications such as Bally CMP and IGT Patron Management • Language Skills: Able to communicate effectively in English (Written/Spoken) and Chinese (Written/Spoken) is preferred including but not limited to Cantonese and Mandarin dialect; Fluent in Korean, and/or Japanese is a plus; Ability to type/input Korean, and/or Japanese characters is a plus • Self-motivated, well-organized, responsible, friendly and polite with excellent communication and interpersonal skills • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/3/2018 |
| Anticipated closing date of employment: | 2/2/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |