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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 10 |
| Number of Openings Currently Available | 10 |
| Specific Worksite location: | Saipan |
| Job Classification: | Sales and Related Occupations |
| Job Title: | Shift Manager – Loyalty Club |
| Announcement Number: | 18-02-54085 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 2/3/2018 |
| Closing Date: | 2/18/2018 |
| Salary Range: | $34000 to $52000 / Annually |
| Job Title: | Shift Manager – Loyalty Club |
| Job Duties: | • Support immediate superior to mold and supervise the Loyalty Club team, allocate work among team members and provide on floor guidance; • Handle day to day operation, requests from customers and activities related to club members, • Take charge and maintain orderliness of club areas, ensure the accessibility and effectiveness of club desks and counters as a customer inquiry channel; • Oversee the functioning of kiosks, inventory of club collateral and the redemption procedures and processes of draw tickets, reward items, comp vouchers, club points etc., coordinating with the running casino promotions and events; • Ensure that all Loyalty Club equipment is functioning properly; • Manage player enrolment / membership signup and data updates, promote and assist the execution of in house promotions and events on a continual basis; • Develop ongoing customer service training to player’s club team members, observe and improve customer service techniques throughout the casino. • Produce and proof check daily reports, operation log sheets, briefing material etc.; • Ensure regular stock tracking/check for club merchandize items and all stocks are auditable. • Report and direct safety issues to Security and /or Surveillance team; • Protection of patron information integrity while ensuring completion of tasks as associated with Loyalty Club projects and activities; • Coordinate and share shift information with other shift managers and supervisors; • Ensure a tidy, safe, professional and friendly environment that provides guests with an exceptional gaming experience and ensure efficient operations. • Demonstrate and practice service excellence at all times as a role model; • Work closely and well communicate with all operation teams including F&B, VIP, Hospitality and other concerned departments to deliver services effectively. • Effectively market the loyalty program, actively enroll/sign up players and issue membership cards. Update member info on database. • Explain to customers in detail regarding the membership benefits, available entertainments and facilities, upcoming/current events and promotions, general info of the resort property and its amenities. • Endeavour to remember frequent patrons and establish a personal touch to make guest feel comfortable and welcome. • Ensure customer feedback, suggestions, disputes and complaints are reported, and that all inquiries are properly addressed and guests are satisfied; Deal with immediate complaints and operation issues, escalate matter appropriately; • Execute, update and enforce departmental SOPs and policies as necessary and make sure they are being followed; • Authorize complimentaries/promotional amenities per department guidelines, e.g. on draw tickets issuance, redemption for players, comp vouchers, club points merchandize, reward items etc., ensure proper procedure; • Ensure all paperwork meet the compliance requirement of the department, company, government and gaming policies/regulations; • Prepare and consolidate all log sheets and reports during the aside shifts; Proof check daily operation documents, such as briefing materials, shift checklists and headcount reports, lead trainings and shift briefings; • Manage the new hire onboarding process and foster career advancement by providing leadership, ongoing training, coaching, performance reviews and regular feedback; • Make recommendations for personnel actions, motivates team members to achieve peak productivity and performance. • Ensure good communication internally among the team and with other departments to uphold efficiency and effectiveness as the team functions; • Remain well-mannered and well-groomed as per department and company standards at all times. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • High school graduate or equivalent. University degree holder preferred. • Work At least 1-3 recent years of Asian gaming experience in supervisory role, or 2 recent years in managerial capacity experience in relevant customer service oriented environment; Solid experience working in hospitality i.e. a face to face guest service position; Work experience in a casino resort setting, club service operations, or marketing and promotions is essential. • Experience of handling VIP is essential. • Knowledge of operation and people management techniques; Excellent organizational and interpersonal skills, sociable personality and courteous attitude, with ability to communicate effectively both verbally and in writing with staff and the public; • Knowledge of loyalty marketing, player development, casino event and promotions and casino • operations; • Knowledge of principles and practices of Public Relations, Marketing and Promotions in a customer service oriented environment; • Good numeric skills and organized; • Reasoning ability to apply logic/common sense to variety of situations; Professional appearance and demeanor, customer service oriented, maintain composure under all circumstances; • Ability to treat others with respect and consideration regardless of their status and position; • Ability to appropriately follow policies and procedures and interpret a variety of instructions furnished in written and oral form; o Knowledge of computer utilization in marketing/business operations, skill in operating office equipment, the use of Windows software applications, e.g. Outlook, Powerpoint, Adobe, Word and Excel; • Knowledge of and ability to adhere to safety and security procedures, ability to identify and report potentially unsafe conditions; • Adaptability to a fast evolving business environment and operating condition; • Can identify and resolve problems in accordance to the established guidelines in a timely manner adopting the resource available; • Independent with sense of responsibility and self-motivated; • Ability to meet the demands of the work schedule, including night shifts, working on public holidays and weekends. • Schedules may vary based on business need. May occasionally require the ability to work outside of regular scheduled hours, ie. overtime. Team spirit willingness to learn and self-develop while helping and working closely with others in the team, foster a cooperative work environment. • Able to read, analyze and interpret documents, such as policy procedure manuals, maintenance instructions and other related documents. Fluency in English – competent to respond and express oneself clearly in writing and verbally to common inquiries from other employees and guests. • Competency in business English, proper spelling, grammar and punctuation. • Must be able to sit or stand for long periods of time while performing duties. • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $1.5 - $1.5 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/3/2018 |
| Anticipated closing date of employment: | 2/2/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |