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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Guest Relations Manager |
| Announcement Number: | 18-02-54035 |
| Job Classification: | Management Occupations |
| Opening Date: | 2/2/2018 |
| Closing Date: | 2/17/2018 |
| Salary Range: | $55000 to $65000 / Annually |
| Job Title: | Guest Relations Manager |
| Job Duties: | • Perform effectively and efficiently. • Maintain high standards of presentation, creativity, consistency and service. • Monitor consumption and maximize capacity of resources and equipment. • Interact with internal staff and external guests from worldwide. • Monitor the quality of service from the team. • Address guests’ requests and handle complaints promptly and to their satisfaction. • Provide feedback to guests’ recommendations and share their ideas with staff and management. • Coach, motivate, counsel and evaluate staff and encourage their participation in decisionmaking. • Conduct briefings and disseminate company information to the management team. • Monitor team members’ hygiene and grooming according to company standards. • Conduct departmental training and write operating procedures. • Promote a work environment where employees feel valued, appreciated, involved, equal and safe. • Monitor industry and market trends and propose adjustments to product menus & pricing accordingly. • Interact with department and team members, management, and contractors professionally and positively. • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Minimum of 3 years of Guest Relations experience in a four (4) or five (5) star hotel environment or well-known property. • 1 year or above of experience as a supervisor in a four (4) or five (5) Star hotel/ Well-known property • High School graduate or equivalent working experience. • Ability to communicate in English and Mandarin to deal with guests and internal staff from worldwide preferred; knowledge of Cantonese, Japanese and Korean is an advantage. • Ability to operate Microsoft Windows, Office & POS software. • Excellent leadership, management and supervisory abilities. • Customer service oriented, good communication and interpersonal skills, good salesmanship. • Able to work on shifts and be flexible regarding work schedules according to business demands. • Must be able to sit or stand for long periods of time while performing duties. • Self-motivated, well-organized, responsible, friendly and polite with excellent communication and interpersonal skills • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/2/2018 |
| Anticipated closing date of employment: | 2/1/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |