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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Executive Manager - Guest Relations |
| Announcement Number: | 18-02-54034 |
| Job Classification: | Management Occupations |
| Opening Date: | 2/2/2018 |
| Closing Date: | 2/17/2018 |
| Salary Range: | $50000 to $72000 / Annually |
| Job Title: | Executive Manager - Guest Relations |
| Job Duties: | • Select and manage product requirements and maintain an inventory of popular, high quality and profitable items. • Assist in planning and implementing procedures for special events and banquet functions. • Review and manage monthly revenue and expenditure records. • Control expenses and research ways to generate more revenue. • Provide personalized service to media and VIP guests. • Write and implement standard operating procedures. • Constantly arrange refresher training to improve team members’ competency levels. • Maintain effective communication with all team members by providing written and verbal translations. • Monitor industry and market trends and recommend adjustments to the pricings accordingly. • Suggest creative ideas to the executive management to enhance the image & business of outlet/lounge/club. • Remain well-mannered and well-groomed as per department and company standards. • Help plan and approve external and internal marketing and sales promotion activities. • Interact with department and team members, management, and contractors professionally and positively. • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Minimum of 5 years of progressive Guest Relations & Customer Service experience in large, upscale, high volume hotel/industry. • 2 years or above of experience as a supervisor in a five (5) Star hotel/ Well-known property • Must have preopening experience. • Bachelor's degree or equivalent working experience, or equivalent working experience. • Ability to communicate in English and Mandarin to deal with guests and internal staff from worldwide preferred; knowledge of Cantonese, Japanese and Korean is an advantage. Ability to operate Microsoft Windows & Office software. • Must have a strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity and inventory controls. • Confident and friendly. • Able to work on flexible shifts including overnight, weekends and holidays on a rotation basis. • Must have refined verbal communication skills. • Must be customer service oriented. • Self-motivated, well-organized, responsible, friendly and polite with excellent communication and interpersonal skills • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/2/2018 |
| Anticipated closing date of employment: | 2/1/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |