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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 18 |
| Number of Openings Currently Available | 18 |
| Specific Worksite location: | Saipan |
| Job Classification: | Protective Service Occupations |
| Job Title: | Operator - Surveillance |
| Announcement Number: | 18-02-54010 |
| Job Classification: | Protective Service Occupations |
| Opening Date: | 2/2/2018 |
| Closing Date: | 2/17/2018 |
| Salary Range: | $7.25 to $10.36 / Hourly |
| Job Title: | Operator - Surveillance |
| Job Duties: | • Answer incoming calls without delay and in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity • Handle guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc.) • Know and understand details about breakfast, lunch and dinner packages, promotions, facilities and services, and upsell sales opportunities for restaurant reservations and other areas after hours • Answer, record and process all guest calls, messages, requests, questions or concerns • Dispatch requests and enquiries to Bell, Butler, Duty Manager, In-Room Dining, Engineering and Housekeeping when required • Review shift logs/daily memo books and document pertinent information in logbooks • Process requests for wake-up calls and conduct appropriate follow through • Accept and relay guests’ messages promptly, either manually, written or through voicemail system • Review shift logs/daily memo books and document pertinent information in logbooks • Log all “Do not disturb” and “Incognito” requests, telephone service requests, and after hours systems calls • Assist the supervisor to prepare Guest Services Center performance reports • Is knowledgeable of all special promotion procedures • Attend to guest’s complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to assist • Report accidents, injuries, unsafe work conditions and/or security issues to the superior • Remain well-mannered and well-groomed as per department and company standards at all times. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Relevant experience in the Hotel industry • High school graduate or above • Initiative, organized and detail-oriented; excellent communication and interpersonal skills • Understanding of Hotel Property Management System (preferably Opera) • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint • Able to work on flexible shift including overnight, weekends and holiday on rotation basis • Ability to work under pressure • Fluent in English • Ability to communicate in Asian languages (either Chinese, Korean or Japanese) preferred. • Must be able to sit or stand for long periods of time while performing duties. • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $10.875 - $15.54 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/2/2018 |
| Anticipated closing date of employment: | 2/1/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |