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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan |
| Job Classification: | Computer and Mathematical Occupations |
| Job Title: | Assistant Manager - IT |
| Announcement Number: | 18-02-53935 |
| Job Classification: | Computer and Mathematical Occupations |
| Opening Date: | 2/1/2018 |
| Closing Date: | 2/16/2018 |
| Salary Range: | $50000 to $65000 / Annually |
| Job Title: | Assistant Manager - IT |
| Job Duties: | • Establish processes to ensure a high level of technical support services and create working guild line for ensuring quality technical support service. • Trouble shooting technical issues in relation to network, servers, application interface, desktop environment, and data backup and restore, • Manage deployment of field support resources to adequately serve peak and non-peak service requirements • Escalate when necessary any issues and problems to Manager, IT Infrastructure or other corresponding team (Network & System) for assistance. • Handle difficult user/customer cases with support from technical support teams or vendors. • Perform all duties in a manner that ensures the Technical Support Team will meet or exceed the measurable objectives and service level agreements • Deliver incident statistic report on weekly and monthly basis • Perform tasks under the direction of Senior Manager, Client Services • Interact with department and team members, management, and contractors professionally and positively. • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • EDUCATION Bachelor Degree holder in Computer Science or Information Technology Related Curriculum a minimum • CERTIFICATION MCP, CCNA, ITIL v3, PMP, Certified Support Manager, or other certifications preferred. • REQUIRED EXPERIENCE Minimum 6 years in a technical support position with at least 3 years in a supervisory role. Technical trouble shooting skills Implementation of technical service management processes. • REQUIRED KNOWLEDGE End user desktop, office and enterprise application environment. Filed installation and maintenance practices, techniques and procedures. Desktop computing, server installation & maintenance, and enterprise networking. • Self-motivated, well-organized, responsible, friendly and polite with excellent communication and interpersonal skills • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi- Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/1/2018 |
| Anticipated closing date of employment: | 1/31/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |