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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific Resort Hotel-Saipan |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 3 |
| Number of Openings Currently Available | 3 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Manager – Learning & Development |
| Announcement Number: | 18-02-53868 |
| Job Classification: | Management Occupations |
| Opening Date: | 2/1/2018 |
| Closing Date: | 2/16/2018 |
| Salary Range: | $45000 to $55000 / Annually |
| Job Title: | Manager – Learning & Development |
| Job Duties: | • Administering Employee Training Programs • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Monitors enrollment and attendance at training classes. • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards; guest satisfaction results observe service behaviors and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. • Ensures adult learning principles are incorporated into training programs. • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Makes any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Establishes guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives brand values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Assist in managing training budgets • Participates in the development of the Training budget as required. • Manages budget in alignment with Human Resources and property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Work with Director of Training to control and monitor departmental expenditures. • Perform and complete other tasks as assigned by the Management in a timely manner. • Performs other job-related duties as required. • Interact with department and team members, management, and contractors professionally and positively • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration. • 2-3 years’ experience in Hotel Operations. • Professional Demeanor: Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Company in alignment with its values. • Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges Managing Execution • Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required. • Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. • Building Relationships: Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Company's Spirit to Serve. • Learning and Applying Personal Expertise: Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. • Fluent in English • Ability to speak Cantonese or Mandarin is an advantage • Self-motivated, well-organized, responsible, friendly and polite with excellent communication and interpersonal skills • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 2/1/2018 |
| Anticipated closing date of employment: | 1/31/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |